FAQ

The following FAQs cover some common questions our customers have before purchasing packaging solutions.
If you have any further questions, please send them to destek@kutufix.com .

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Support

If you have a problem or urgent question, you can chat live with a Customer Service representative by clicking the button below.

If we are unavailable, send us an email and we will get back to you within 24 hours!

About Our Products

We produce E-flute corrugated kraft boxes. Our products are kraft colored and have 1.5 mm fluting.

Our products are kraft. We don't currently offer other colors. However, we can print any logo you like on our products.

We produce boxes called folding lids.

Additional taping is not required in these types of boxes.

You can access our product types from the link.

There is a discount on multiple purchases of our products. Unit prices are shown on the product purchase pages according to product size and quantity. You can shop accordingly.

Our products are primarily suitable for e-commerce shipments. We do not manufacture moving boxes for large or heavy items.

While some of our products can be purchased individually, many of our standard products are offered in minimum quantities of 25, 50 and 100. For special size requests, a minimum quantity of 500 or 1000 pieces is required. You can access our stocked products here .

Yes. At Kutufix, we embrace an environmentally friendly production approach. Our products are made with kraft paper and recyclable materials.

In addition to our selection of cardboard boxes, wooden boxes, and various custom-shaped, coated boxes, we also offer additional products such as cardboard bags, box fillers, box organizers, and sponges. We are constantly expanding our product range.

Special Size Production

Our Special Size Production

Yes, we can produce special sizes.

You can submit your special size requests through the following channels:

Yes, we offer logo printing. Logo printing is done on the boxes. We recommend images or logo files with a resolution of 300 dpi or higher, in PNG, PSD, PDF, ESP, or AI formats. If customers wish to submit their own die cuts, we recommend these files be in PDF or AI format.

We accept a minimum order of 1000 pieces for custom sizes. For products in stock, the minimum order quantity is 25 pieces.

We have size limitations for custom sizes. Unlike our standard products, they are not suitable for heavy or large items for transport.

Custom size pricing will be more expensive than our in-stock products. Logo printing costs vary depending on logo size and the number of areas to be printed.

About Kutufix

Unfortunately, returns are not accepted for products with special sizes and logo prints.

Your boxes will be shipped via courier. A tracking number will be sent to your email address after shipment.

Our in-stock products are shipped within 2-4 business days. Delivery is typically within 2 business days, depending on the shipping company's operating schedule. For custom orders, shipping takes approximately 8-10 business days.

We offer free shipping on orders over a certain amount. You can view our current shipping policy on the checkout page or on our Shipping & Delivery Information page.

In such cases, we ask that you contact us as soon as possible. Once you provide your order number and the situation you are experiencing, we will provide you with the most rapid solution suggestions. Customer satisfaction is our top priority.

Yes. If you'd like to see our products in person at our workshop and get more information, we'd be happy to welcome you. Please make an appointment in advance so we can best assist you.

You can contact us here Communication